As a volunteer with BHV you can expect:

• A named contact for support

• To be treated with respect and courtesy

• To be treated fairly regardless of gender, sexual orientation, age, parental or marital status, disability, religion, colour, race, ethnic or national origins, or socio/economic background

• Relevant and up to date information and advice

• Recognition and thanks

• Equal opportunities

• Health and safety checks will be carried out on placements to ensure your safety.

• To try to resolve fairly any problems, grievances and difficulties you may have while you’re volunteering.

• Support to find training related to your volunteering.

• A national v certificate

• The opportunity to attend our annual celebration event.

In return we ask that you:

• Remember that you are a representative of BHV.

• Reach a shared understanding with your placement summarising your role and commitment

• Keep in touch with your placement, letting them know if you cannot make a session.

• Are open and honest in your dealings with us and your placement.

• Treat fellow volunteers, staff and any service users with courtesy and respect

• Let us know if you wish to change the nature of your volunteering or when you stop to volunteer

• Keep us up-dated with your hours total and return you log book to us when you have finished volunteering to enable us to request your certificate.

• Let us know if we can improve the service and support that you receive

• Maintain the confidential information of the placement and of its clients;

• Follow the organisation’s procedures and standards, including health and safety and equal opportunities, in relation to its staff, volunteers and clients.

• Work reliably to the best of your ability, and to give as much warning as possible whenever you cannot work when expected